Shipping Policy
Shipping method and delivery time
We offer postage service across Mauritius and Rodrigues. Once your order is placed, you should expect to receive your order within 7-14 business days at a flat rate of MUR 75. Our postage fee will be automatically added at checkout.
Shipping process
- During checkout, you will need to provide your full name, address, contact number and email address*.
- Once your order has been placed, a confirmation email will be sent to the email address that we have been provided.
- After your order has been dispatched, you can contact us for your tracking number.
- An additional cost of MUR 75 will be charged to the customer in case a parcel is returned back to us because of the following reasons:
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- Wrong or inadequate postage details
- Unclaimed parcel
* Please ensure that these details are correct before proceeding with your order confirmation. Failure to provide details might cause a delay in dispatching or receiving your order after postage. In case of heavy items, your local post office will contact you on the number provided or will send you a letter.
Return Policy
Upon proceeding to checkout kindly verify all the items in your basket. We do not offer refunds nor accept returns if you want to change your order.
After sending your confirmation email please note that we are not responsible for lost parcels or delayed delivery. Refunds are not applicable on this basis.
In case of delays, kindly contact your local post office with your tracking number. Our team shall intervene and help as much as they can.
For more information, please feel free to contact our team.